Experiential Hospitality Audit: Brand Consistency & Revenue Optimization
Tactile & Visual Audit: Evaluated linens, bathrobes, tableware, and interior styling to ensure physical touchpoints aligned with premium room rates and brand standards.
Operational Friction Audit: Analyzed guest touchpoints from check-in velocity to in-room technology usability, identifying friction points that impact guest satisfaction and retention.
Monetization Audit: Identified missed ancillary revenue opportunities, evaluating how in-room decor, amenities, and curated experiences could be monetized directly.
